Cloudexter shall ensure that our customers do not have to resort to the cancellation of their accounts with us in any circumstances. However, certain situations may demand that the customer (“You”) may decide to cancel your account with us and ask for a refund. This policy chalks down all terms and conditions under which cancellation and refund are possible.
For the purpose of business, our relationship as Customer and the Company commences on the date of the actual financial transaction takes place (Your payment of fees to us), for new transactions as well as for renewals of existing ones
Cloudexter provides “30 days Money-Back Guarantees” on certain products. Should your product qualify for this guarantee please contact us within 30 days of placing your order for a full refund. This guarantee excludes domain names, domain privacy addons, reseller hosting, Servers/VPS, which may not be canceled once ordered. Customers are limited to using the money-back guarantee once. Upon a second transaction or a renewal thereof, no refunds shall be applicable.
Refunds shall be available only to services like Cloud Hosting, WordPress Hosting, and Premium Hosting and not on Domain names, Domain Privacy, Reseller hosting, and Servers/VPS. Cloudexter does not make any refunds on fees already paid or on orders canceled. Pro-rata refunds will not be issued for yearly services that are canceled before the end of the year under any circumstances
Refunds shall also not be available on SEO toolkit, third-party services where Cloudexter has made payments to the third party, and domain names already paid for and in use.
In case of a failed payment transaction, where the amount has been deducted from your account but not credited in ours, Cloudexter shall make a full refund within 4 working days. Customers will have to intimate about the transaction ID to initiate the refund process
All refunds shall be made in the same mode that the original payment was made and not on an alternative account/mode
A refund or cancellation, wherever applicable, shall render the agreement between the customer and Cloudexter redundant, along with the pricing and terms and conditions agreed upon. Any new transaction will be on the terms and conditions and fees as applicable on entering into the new agreement.