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email or call phone.
World Trade Center, MIDC KNOWLEDGE PARK, Trade 5, Kharadi,
Pune, Maharashtra 411014
support@cloudexter.com
+91 91684 05864
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Frequently Asked Questions
How can I contact Cloudexter for support?
You can reach our support team through live chat, ticket
support or by emailing us at support@cloudexter.com. We're
available 24/7 to help!
Do you offer 24/7 customer support?
Yes! Our expert support team is available 24/7, including
weekends and holidays. Just drop a message anytime — we'll
be there.
How long does it take to get a response after submitting
the form?
We typically respond within 10 minutes to 15 Minutes.
However, during high traffic times, it may take a little
longer — but we never leave you hanging!
Can I speak with a real person?
Absolutely. You can speak with our real, friendly humans via
chat, call, or email. We believe in personal support, not by
bots.
What kind of hosting services do you provide?
Yes! Our expert support team is available 24/7, including
weekends and holidays. Just drop a message anytime — we’ll
be there.
Where are your servers located?
Our servers are located in Mumbai, to ensure low latency and
maximum uptime.
Do you provide phone support?
Yes, we do! You can call us directly at +91 9168405864
during business hours (Monday to Saturday, 10:00 AM to 10:00
PM). This number is for sales support only.
Is there a way to track my support request?
Yes. Once you contact us, you’ll receive a ticket ID to
track your request until it’s resolved.
Can I upgrade or downgrade my hosting plan via support?
Definitely! Just get in touch with our team, and we’ll help
you scale your hosting as per your needs.
What should I include when contacting support?
To help us resolve your issue faster, please provide your
domain name, hosting plan, a short description of the issue,
and your Support PIN (visible in your client dashboard).
This helps us verify and assist you quickly.