You can reach our support team through
live chat, ticket support or by emailing
us at support@cloudexter.com. We’re
available 24/7 to help!
Do you offer 24/7 customer support?
Yes! Our expert support team is
available 24/7, including weekends and
holidays. Just drop a message anytime —
we’ll be there.
How long does it take to get a response
after submitting the form?
We typically respond within 10 minutes
to 15 Minutes. However, during high
traffic times, it may take a little
longer — but we never leave you hanging!
Can I speak with a real person?
Absolutely. You can speak with our real,
friendly humans via chat, call, or
email. We believe in personal support,
not by bots.
What kind of hosting services do you
provide?
Yes! Our expert support team is
available 24/7, including weekends and
holidays. Just drop a message anytime —
we’ll be there.
Where are your servers located?
Our servers are located in Mumbai, to
ensure low latency and maximum uptime.
Do you provide phone support?
Yes, we do! You can call us directly at
+91 9168405864 during business hours
(Monday to Saturday, 10:00 AM to 10:00
PM). This number is for sales support
only.
Is there a way to track my support
request?
Yes. Once you contact us, you’ll receive
a ticket ID to track your request until
it’s resolved.
Can I upgrade or downgrade my hosting
plan via support?
Definitely! Just get in touch with our
team, and we’ll help you scale your
hosting as per your needs.
What should I include when contacting
support?
To help us resolve your issue faster,
please provide your domain name, hosting
plan, a short description of the issue,
and your Support PIN (visible in your
client dashboard). This helps us verify
and assist you quickly.